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For instructions on where to make payments and for general inquiries, please refer to your first payment letter/coupon or the table below.


If your loan # begins with: 100XXXXXXX 72XXXXXXXX
Standard Mail
(Please include your loan number
and payment coupon if available):
PHM Loan Servicing 
PO Box 222503
Chantilly, VA 20153
PHM Loan Servicing
PO Box 105178
Atlanta, GA 30348-5178
Online Payment: Payment Portal for loan # begin with 100XXXXXXX Payment Portal for loan # begin with 72XXXXXXXX
General Questions
(Monday-Friday 9am – 5pm ET):

Common Question

I received a letter in the mail about making payments to a different company – why?

Prosperity partners with industry leading loan servicers who specialize in the collection and processing of mortgage and tax payments. Most of our loans are not serviced long term by Prosperity but transferred to fully vetted third parties who will take over the servicing of your loan.  Please refer to the letters you received for information on how to contact your new servicer.  As always, please contact the Prosperity Loan Servicing Department should you have any questions.

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